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What are the dolls and action pals made of?
Our dolls and action pals are made out of a soft plush material that adheres to all United States toy safety regulations.
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What age group are the dolls created for?
We recommend the ages of 3 and up.
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Do you offer wholesale pricing?
Yes, we do offer wholesale pricing. An order of 10 or more dolls or action pals must be placed to receive the discounted wholesale price. For a quote, please send us an email at Info@Mommyandmetoys.com
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Are the dolls machine washable?
Yes, The Wonderfully Made Doll Collection® is only machine washable all other toy collections are not. We recommend washing your doll separately from other items in cool water and letting it air dry.
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ORDERS/SHIPPING
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How long will it take to receive my website order?
Orders are usually processed within 1-2 business days (some exceptions may apply). United States orders ship with USPS. Please allow up to 3 business days after the 1-2 business days processing time to receive your order.
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Do you ship to countries outside of the United States and Canada?
Yes, we ship to most countries. The recipient is responsible for all taxes and duties.
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I didn’t receive my tracking number. What should I do?
Please send an email to Info@Mommyandmetoys.com with your order number and full name. We will check on the status for you.
My tracking number isn’t updating. What should I do?
From the moment you receive the tracking number from Mommy & Me Toys please allow 24-48 hours for your shipping info to update. If it doesn’t update, please send an email to Info@Mommyandmetoys.com with your order number and full name.
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My order has not arrived yet. What should I do?
If you have received a tracking number and the order has not arrived within three business days after our standard 1-2 business days order processing time (21 days for international) please send us an email to info@Mommyandmetoys.com
*All backordered products will be fulfilled within 30-45 days of ordering*
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REFUNDS/EXCHANGES
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My doll was damaged when it arrived. What should I do?
Please send an email to Info@Mommyandmetoys.com to get more information on where to send the doll for a replacement.
Can I get a refund?
All sales are final unless the doll is damaged when it arrives and we are notified via email within 24 hours of delivery.
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How do I exchange an item purchased?
Any doll in good condition may be exchanged in 30 days for store credit.
For an Exchange: Simply place a new order for the right item(s). Return the item(s) in original packaging. Once the item(s) for exchange are received a refund will be issued for the purchase price of the item(s) returned. Item(s) must be in good condition. Shipping and processing fees are non-refundable.